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Terms and Conditions

Terms of Sale v2026-08.2

Last updated: August 2026

These Terms and Conditions ("Terms") govern purchases made from ALLPARA AG through our website, quotations, proforma invoices, email orders, and other sales channels.

Please read these Terms carefully before placing an order. By placing an order with ALLPARA AG, you confirm that you have read, understood, and accepted these Terms.

1. Company Information

ALLPARA AG
Fischerweg 7
4058 Basel
Switzerland

UID: CHE-157.159.360

VAT: CHE-157.159.360 MWST

Commercial Register: Canton of Basel-Stadt

Email: [email protected]

Throughout these Terms, "ALLPARA", "we", "us", and "our" refer to ALLPARA AG.

2. Scope

These Terms apply to quotations, orders, sales, deliveries, and related services provided by ALLPARA.

ALLPARA supplies products internationally, including:

  • Aesthetic medicine products
  • Medical devices
  • Dermal fillers
  • Mesotherapy and biorevitalisation products
  • Skin boosters
  • Professional skincare
  • Cosmetic products
  • Needles, cannulas, threads, and related products
  • Other healthcare, aesthetic, and skincare products

All products can only be purchased, handled, administered, distributed, or resold by appropriately qualified professionals or authorised businesses.

3. Customer Eligibility

Customers are responsible for ensuring that they are legally permitted to purchase the products they order.

All products offered by ALLPARA are intended for professional use only and may be supplied only to eligible healthcare professionals, clinics, pharmacies, wholesalers, distributors, or other authorised professional customers.

ALLPARA may request documentation to verify professional status, company details, licences, registrations, or other information before accepting or processing an order.

We reserve the right to refuse or cancel an order if the required eligibility or compliance requirements are not met.

4. Product Information

We aim to provide accurate product descriptions, images, specifications, packaging information, and other information on our website.

However:

  • Product packaging may change without prior notice.
  • Manufacturers may update product specifications or presentation.
  • Product images are provided for reference.
  • Minor differences between website images and delivered products may occur.
  • Availability may change at any time.

Where expiry date, batch, packaging version, or another specific product characteristic is important to your order, please contact us before purchasing.

5. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart does not reserve stock.

If a product becomes unavailable after an order has been submitted, we will contact you regarding the available options.

6. Prices

Prices are displayed or quoted in EUR unless expressly stated otherwise.

Unless specifically indicated, prices do not include:

  • VAT
  • Customs duties
  • Import taxes
  • Local taxes
  • Government fees
  • Customs clearance charges
  • Other charges imposed in the destination country or any other third party

The customer is responsible for any applicable import duties, taxes, customs charges, regulatory fees, or similar charges imposed by authorities in the destination country unless otherwise agreed in writing.

We reserve the right to correct pricing errors before an order is confirmed.

7. Quotations and Proforma Invoices

Customers may request a quotation or proforma invoice before payment.

Unless otherwise stated, quotations and proforma invoices are valid for a limited time period.

Prices and availability are guaranteed only for the validity period stated in the quotation and remain subject to available stock.

A quotation or proforma invoice does not itself constitute confirmation of an order.

8. Payment

Payments are accepted in EUROS.

The customer is responsible for ensuring that ALLPARA receives the full invoiced amount, including any bank or intermediary transfer charges applicable to the payment.

9. Order Confirmation

An order becomes confirmed once payment has been received by ALLPARA.

An automatically generated website message, cart confirmation, quotation, or proforma invoice does not constitute final confirmation of an order unless payment has been received.

We reserve the right to refuse an order where required for regulatory, compliance, availability, fraud-prevention, pricing-error, or other legitimate reasons.

If we cannot fulfil an order after payment has been received, the customer will be informed and an appropriate solution or refund will be arranged.

10. Order Changes

You may request changes to your order before shipment.

Changes are subject to product availability and operational feasibility.

Any difference in order value resulting from a requested change must be settled before the modified order can be shipped.

Adding Products

Products may be added to an existing order before shipment, subject to availability.

Additional payment may be required before dispatch.

Delivery Address

The delivery address cannot be changed after the order has been placed.

Customers are responsible for checking the delivery information carefully before submitting an order.

ALLPARA is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

11. Order Cancellation

An order may be cancelled before the order is transferred for shipment.

Once an order has been shipped or handed over for transportation, it can no longer be cancelled.

Where mandatory consumer legislation gives a customer additional non-waivable cancellation rights, those statutory rights remain unaffected.

12. Shipping, Delivery and Return

Shipping, delivery, claims, and returns are governed by our Shipping, Delivery, and Return Policy, which forms part of these Terms and Conditions.

Unless otherwise agreed in writing, ALLPARA sells and ships Ex Works (EXW, Incoterms® 2020) from our premises: delivery is complete, and risk in the goods passes to the customer, once the goods are made available to the carrier the customer has engaged. ALLPARA is not responsible for loss of or damage to goods occurring after that point.

Customers are responsible for reviewing the applicable shipping and return conditions before placing an order.

Key conditions include:

  • Available Standard and Express shipping options depend on the destination and product requirements.
  • Delivery times are estimates unless expressly confirmed otherwise.
  • Customers must provide complete and accurate delivery information when placing an order.
  • Returns are accepted only for incorrectly supplied products (wrong item, quantity, batch, or lot), subject to the conditions and notification deadlines set out in our Shipping, Delivery, and Return Policy. Loss of or damage to goods in transit is a matter for the customer's carrier, consistent with EXW delivery.

Please refer to our Shipping, Delivery, and Return Policy for full details regarding shipment, delivery, tracking, claims, return eligibility, and return procedures.

13. Shipment Tracking

Where tracking is available, customers will receive tracking information after dispatch.

Customers are responsible for monitoring the shipment and ensuring that someone is available to receive the delivery where required.

If a shipment appears delayed or tracking information shows an unexpected issue, the customer should contact ALLPARA as soon as possible.

14. Limitation of Liability

To the maximum extent permitted by applicable law, ALLPARA is not liable for indirect, incidental, consequential, or commercial losses arising from an order or product, including:

  • Loss of profit
  • Loss of revenue
  • Loss of business
  • Loss of opportunity
  • Business interruption

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

ALLPARA is not responsible for damage resulting from improper storage, transport, handling, administration, use, or resale of a product after responsibility for the product has passed to the customer.

15. Intellectual Property

The ALLPARA website and its content, including text, graphics, design elements, photographs, databases, and other materials, are protected by applicable intellectual-property laws.

Third-party product names, trademarks, logos, and brands remain the property of their respective owners.

Nothing on the website grants customers a licence or right to use ALLPARA or third-party intellectual property except as expressly authorised.

16. Data Protection

ALLPARA processes personal data in accordance with applicable data-protection legislation, including Swiss data-protection law and, where applicable, other relevant data-protection requirements.

Information concerning:

  • Data collected
  • Purposes of processing
  • Cookies
  • Data recipients
  • International transfers
  • Retention
  • Customer rights

is provided separately in our Privacy Policy.

17. Website Availability

We aim to keep the ALLPARA website accurate and available but do not guarantee uninterrupted or error-free operation.

We may modify, update, suspend, or remove website content, functionality, products, prices, or services where reasonably necessary.

18. Changes to These Terms

ALLPARA may update these Terms from time to time.

The version applicable to an order is the version in effect when the order is placed, unless otherwise required by law or expressly agreed with the customer.

The latest version will be available on our website.

19. Contact

For questions regarding orders, payments, shipping, returns, or these Terms, please contact:

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