Frequently asked questions

ALLPARA is a B2B platform for licensed healthcare professionals, aesthetic clinics, pharmacies, wholesalers and other eligible professional businesses.

Yes. You need to create an ALLPARA account before placing an order.

Simply register on our website and provide your professional or company details. Our team will review your information and activate your account once verification is complete.

Yes. We verify professional accounts before they can place orders. Depending on your business type, we may check your professional license, pharmacy license or company information.

The documents depend on your business type and country. We may request a professional or medical license, pharmacy license, company registration details, VAT number or other documents confirming that you are authorized to purchase professional products.

No. ALLPARA is intended for professional and business customers only.

It depends on the product. Many products can be ordered individually, while certain products or special wholesale offers may have a minimum order quantity.

Yes. Many products are available from a single box, making it possible to test a product before placing a larger order.

Yes. For larger orders, contact our sales team with the products and quantities you need. We can prepare a customized wholesale quotation based on availability and volume.

Yes. You can place an order through any of our official communication channels, including email, WhatsApp, or by contacting our sales team directly. Simply send us your product list and required quantities, and our team will prepare your quotation or order.

Yes. ALLPARA offers professional wholesale pricing. Prices are available to registered and verified customers after logging into their account.

Yes. Many products have volume-based pricing, with better prices available for larger quantities.

Yes. Regular customers can contact our sales team to discuss individual pricing and ongoing supply conditions.

No. All prices are shown excluding VAT and any applicable taxes.

Yes, where applicable under EU VAT rules. A valid VAT number and the relevant cross-border transaction requirements must be met.

Yes. Net 30, Net 60 and Net 90 payment terms may be available to eligible verified clinics, pharmacies and business accounts on a case-by-case basis. If deferred payment is important to your ordering cycle, contact us and we'll assess what's possible for your business.

If a product becomes unavailable after your order is placed, our team will contact you and offer the available options, such as an alternative product, revised delivery timing or a refund for the unavailable item.

Yes. If you have regular purchasing needs, you can send us your monthly product list, expected quantities, and target prices. Our team can source the requested products and arrange ongoing supply on a contract basis.

Yes. Products are supplied in their original manufacturer packaging, with original labelling and traceability information, in line with applicable EU MDR requirements.

Please contact our support or sales team before placing your order. We can confirm the available expiry date for the requested product.

Yes. You can request a specific expiry requirement or batch when placing your order. Availability is subject to current stock.

Yes. All products are authentic.

Yes. Medical devices offered by ALLPARA for the European market are CE-marked in accordance with applicable EU regulatory requirements.

ALLPARA ships internationally to countries worldwide, except North America.

We work with established logistics partners including DHL, FedEx and Schneider Transport.

Delivery times depend on the destination, product availability and selected shipping service. Our team can provide an estimated delivery time for your order before dispatch.

Standard delivery is free for clinics and doctors. Express delivery is available at an additional cost.

Yes. Warehouse collection can be arranged in advance, subject to prior agreement with our team.

Yes. We can ship your order directly to your clinic, pharmacy or other approved business delivery address.

Once your order has been dispatched, we provide tracking information so you can follow the shipment until delivery.

We accept Visa, Mastercard, and bank wire transfer.

We currently accept payments in EUR.

Your order is confirmed once payment has been received.

Yes. We can provide a proforma invoice before payment.

Quotations and proforma invoices are valid for 7-14 days from the date of issue.

Yes. Changes can be requested before the order is transferred for shipment.

Yes. Products can be added as long as the order has not yet been shipped.

No. The delivery address cannot be changed after the order has been placed.

Yes. You can cancel your order before the order is transferred for shipment.

Once an order has been dispatched, it can no longer be changed or cancelled.