Frequently Asked Questions - ALLPARA
Here you’ll find answers to common questions and useful information about working with us.
Frequently Asked Questions - ALLPARA
Here you’ll find answers to common questions and useful information about working with us.
General
Monday to Friday: 09:00 – 17:00 (CET)
Email: [email protected]
Legal & Compliance: [email protected]
ALLPARA AG operates exclusively in B2B.
We supply:
• Medical and aesthetic clinics
• Hospitals • Licensed healthcare professionals
• Authorized wholesalers and distributors
We do not sell to private individuals.
Account approval is subject to verification of professional eligibility and regulatory compliance.
ALLPARA AG is a specialized B2B distribution platform for medical aesthetics, medical devices, and regulated cosmetic products.
Our value proposition includes:
Carefully selected brands and manufacturers
Secure and compliant supply chains
Stock availability and efficient logistics
Competitive pricing through professional sourcing
Strong focus on compliance, authenticity, and traceability
Trust, regulatory responsibility, and operational reliability are central to our approach.
Brand-specific authorization status may vary by product and jurisdiction.
To ensure availability and a broad product offering, ALLPARA AG may source products from:
• Manufacturers
• Authorized distributors
• Professional supply partners
All sourcing follows internal verification procedures to ensure authenticity, compliance, and traceability.
ALLPARA AG operates within applicable Swiss, EU, and international regulatory frameworks.
We maintain internal processes supporting:
• Product documentation management
• Compliance checks
• Traceability and quality controls
However, customers remain responsible for compliance with local laws and regulatory obligations applicable in their jurisdiction.
Products
All products supplied by ALLPARA AG are sourced through professional channels and are 100% authentic.
Medical devices are CE-marked where required and accompanied by appropriate documentation.
Yes.
Where applicable:
• Products are tracked by batch/lot number
• Expiry dates are recorded
• FEFO (First Expired, First Out) principles are applied
This supports full product traceability and quality assurance.
Most medical devices are suitable for storage and transport within standard temperature ranges (typically 2–25°C), unless otherwise specified.
If exceptions apply, customers are informed prior to shipment.
• Professional sourcing
• Volume-based purchasing
• Long-term supplier relationships
This allows us to offer competitive pricing while maintaining compliance and quality standards.
B2B Account
An approved account is required to place orders.
As a regulated B2B supplier, ALLPARA AG verifies:
• Business legitimacy
• Professional eligibility
• Regulatory alignment
Account approval may take up to 2 business days.
• Orders
• Invoices
• Account information
via your account dashboard.
Identity verification may be required before processing such requests.
Orders
Please contact us immediately.
Order cancellations are possible prior to dispatch, subject to confirmation.
VAT & TAX
VAT numbers may be validated via the EU VIES system.
ALLPARA does VAT validation using VIES : https://ec.europa.eu/taxation_customs/vies/#/vat-validation
Please contact your local tax authority to enable intra-community trading status.
A valid VAT number is required where applicable.
Delivery & Returns
ALLPARA AG ships internationally, subject to regulatory and logistical constraints.
• Manufacturing defects
• Incorrect delivery
Please contact us before returning any products.